Otsuka People Talk

Sales to Nationwide Chain Customers

After joining Otsuka Pharmaceutical,
he worked in sales promotion in the Nutraceuticals Division for a year and a half. He then did sales for five years in the same division. In February 2013, he was assigned to National Retail Accounts Department, which is in charge of nationwide chain customers.

In collaboration with NHK Enterprises, Inc.

December 2013

How I became interested in working here

I was in a swimming club in high school. During a swimming training camp, I attended a nutritional seminar given by someone from Otsuka Pharmaceutical. That seminar created a lasting impression on me. Until that point, I knew next to nothing about nutrition. At that seminar I learned that excelling in sports not only requires practice, but also solid knowledge about nutrition. That’s why I decided to join Otsuka. I had a strong desire to help support hard-working athletes with nutritional knowledge, even after I retired from competitive swimming.

Always giving my best to customers

I started with one and a half years in product promotion, and then moved on to sales for the next five years.

I really value relationships with people. Even though it only takes a moment to meet someone new, it could lead to a lifelong friendship. That’s why I always do my best for those I meet as a part of my work. If you make an effort to really understand each other, a lot of interesting conversations can arise, and that can lead to sales. Even when I make mistakes, it is still important for me to be myself. This is the kind of sales style I am committed to.

But always striving to do my very best can be tiring. Rather than dealing with stress on my own, I like to talk with various co-workers and friends. Since I am also the type of person who can forget his worries by getting a good night’s sleep, I am able to stay balanced. Practices like these and positive thinking help me a lot.

Diversity training on the theme of innovation

During my time in sales, I participated in a diversity training course on the theme of
innovation. As part of the training, I was sent on my own to an Otsuka Pharmaceutical
company in Guangdong, China. There, I worked with local sales staff for ten days.

At first, all I felt was anxiety. Since they didn’t understand Japanese, and I didn’t understand Chinese, it was a real dilemma. So I began by being the first one to get to work in the
morning, and greeted everyone in Chinese as they arrived. Gradually, I got used to the situation, and was able to communicate in writing. I also
tried to read the emotions on people’s faces in order to better communicate. Eventually, I went out with other staff
to shopping areas and visited each shop in order to explain our products and take orders. It was really quite a humbling experience in China. We often forget that the company
began with this kind of basic sales work, so I am really grateful for the experience.


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